Effective for all reservations made through BusinessFly.co.uk your privacy, security, and openness are our top priorities at BusinessFly.co.uk. To help you understand your rights and responsibilities when using our services, we have carefully outlined our Terms & Conditions. It will be assumed that you have read, comprehended, and accepted these Terms & Conditions on behalf of all passengers included in the booking if you proceed with the booking or get to the payment confirmation step.

1.1 Customers must provide accurate and complete information for all travellers, including travel dates, payment details, and any other relevant data during the booking process. BusinessFly.co.uk is not responsible for any loss or disruption caused by incorrect information provided or failure to verify booking details.

1.2 Deposit payment options may be available for selected airlines or packages. Please confirm availability with our travel experts before finalising your booking.

1.3 We reserve the right to cancel any booking if payment is reversed, disputed, or fails to clear.

1.4 All fares displayed on the website are dynamic and subject to change without prior notice, due to factors such as currency fluctuations, airline policy changes, or availability. If a quoted fare becomes unavailable, we will offer the next best available alternative for your chosen travel dates.

2.1 We offer a wide range of airline options across all travel classes. Please note that cancellation and amendment policies vary by airline. We strongly recommend that you confirm the applicable terms with our team at the time of booking, as well as prior to making any changes or cancellations after booking.

2.2 All change and cancellation requests must be submitted at least 72 hours prior to f light departure. Please contact our customer support team via phone or email to initiate such requests.

2.3 Refunds, if applicable, will only be processed once approval has been received from the airline or supplier, and in accordance with the refund policy communicated at the time of booking.

Please note:
• In addition to any airline cancellation charges, an administrative fee of £75 per person will apply to all processed refunds. This applies regardless of the reason for cancellation, whether voluntary or involuntary.
• Promotional or discounted fares may be entirely non-refundable, depending on the airline’s terms.

3.1 It is the responsibility of all passengers to ensure they possess all required travel documents (e.g., valid passports, visas, transit visas, etc.) before travel. BusinessFly.co.uk is not liable for any travel disruptions caused by missing or invalid documentation.

3.2 We strongly advise passengers to review travel regulations and requirements of their destination country prior to departure.

If you have any special requests (e.g., meal preferences, seating, assistance), please inform us at the time of booking. While we will do our best to communicate your requests to the relevant service provider, we cannot guarantee their fulfilment. Failure to accommodate special requests will not be considered a breach of contract.

If you or any member of your party has a medical condition or disability that may affect travel arrangements, you must notify us in writing at the time of booking with full details.
• Please note that many destinations may lack essential accessibility facilities.
• We reserve the right to decline or cancel bookings if we determine that adequate arrangements cannot be made. Cancellation charges may apply.
• Wheelchair users may be required by the airline to present a "fit-to-fly" medical certificate. Please confirm these requirements directly with the airline or inform our travel experts, who can liaise with the airline on your behalf.

We strongly recommend securing comprehensive travel insurance that covers preexisting medical conditions and spans your entire travel period.

Passengers who are pregnant must check airline-specific rules before travel, as policies vary.
Most airlines require:
• Medical clearance for travel after 28 weeks of pregnancy
• Travel restrictions after 36 weeks (single pregnancy) or 32 weeks (multiple pregnancy)
It is the passenger’s responsibility to ensure compliance with airline requirements and obtain any necessary medical certification before travel.

We are not liable for denied boarding or travel disruption due to pregnancy-related airline restrictions.

7.1 Airlines may change flight schedules, routes, or timings at any time. We are not responsible for such changes.

7.2 We are not liable for missed flights, missed connections, or additional costs resulting from airline changes.

7.3 Failure to check in or board a flight will be treated as a “no-show” and may result in the entire booking being non-refundable.
However, we will always assist in checking available options with the airline or supplier on your behalf. Any such options will be strictly subject to their guidelines and approval.

It is your responsibility to comply with all applicable laws, customs regulations, and travel policies in the countries you visit. If, in our reasonable opinion, a customer engages in illegal or socially unacceptable behaviour, we and/or our partners reserve the right to terminate travel arrangements immediately, with no entitlement to a refund or compensation.

Please note that calls to and from our office may be recorded for training, quality control, and verification purposes.

BusinessFly.co.uk acts as a travel agent only and all travel services are provided by third-party suppliers such as airlines and other service providers. We are not liable for any loss, delay, cancellation, schedule change, missed connection, or service failure caused by these suppliers. Any issues arising from such services must be addressed directly with the relevant provider.
We will, however, offer reasonable assistance where possible.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

ATOL protection does not apply to all holiday and travel services listed on this website. Please feel free to check with us to confirm the level of protection applicable to your specific booking.

By using our website or booking over the phone, you consent to the collection and use of personal information as outlined in our Privacy Policy. We are committed to safeguarding your data in accordance with applicable data protection laws.

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, government actions, strikes, or airline disruptions.

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the relevant UK courts.

We reserve the right to update these Terms & Conditions. The latest version will always be available on our website. For any queries, please contact our support team at info@businessfly.co.uk